Assistant General Manager
WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art.
WNDR is a collective of thinkers, artists, poets and designers, working at the intersection of art and technology. The expansive programs put forth as a collective hub includes our museums, creative studio, and bold collaborations. At WNDR, you’ll have the opportunity to work directly with hands-on leaders and mission-driven individuals everyday.
About the role
WNDR is seeking an AGM with a high-energy personality who is driven to build and lead a team that excites and delights guests as they visit WNDR San Diego. The ideal candidate will enjoy having a bit of fun while they work, have extensive hospitality experience, and be passionate about cultivating a team environment that provides exceptional customer experience.
Preferred qualifications & experience, and expectations related to the role:
- 5+ years of progressive growth managing a customer service operation
- Hotel, restaurant, event or guest service management preferred
- Flexible working schedule akin to restaurant/bar (vs. 9-to-5), including on-site presence for occasions of special events, installations, or other museum-related activities
- Passion to represent WNDR with professionalism, clear communication, high integrity, and enthusiasm for our purpose and mission
- Demonstrated track record of hiring, training, managing, and coaching diverse staff in order to optimize the visitor experience and customer service
- Ability to work in a fast-paced, team-oriented environment with the proven ability to remain calm in high-stress customer service interactions to arrive at appropriate solutions
- Ability to organize, direct, and manage projects, work independently, and demonstrate good judgment – holding yourself accountable for activity and results under your leadership
- Technology Skills: Knowledge of computer hardware and software, including Microsoft Office. Experience with events management software. POS experience. Knowledge of scheduling software
- Experience with managing payroll and inventory
- Ensures that all security, safety, and sanitation standards are achieved
- While we don’t expect a candidate to have extensive experience in all of the above, we are open to someone with the passion and capability to learn quickly!
We’re excited to hear from you.
At WNDR, we are passionate about finding people to continuously help us grow our organization. We encourage you to apply, even if your experience doesn’t match every detail of the job description. If we don’t see something that immediately fits, we will keep your resume on file for future opportunities.
WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team.